Payment Policy

At Akanya, we are committed to providing a secure, convenient, and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when placing an order for our premium kids bikes.

Accepted Payment Methods

Akanya accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment methods may vary depending on your device, browser, and checkout settings.

Secure Payment Processing

We use secure payment processing systems and industry-standard security measures designed to help protect your payment information during checkout and transaction processing.

For your protection, never send credit card numbers, security codes, passwords, or other sensitive payment information to Akanya by email or through other unsecured communication channels.

Payment Authorization

When you place an order, your selected payment method may be subject to authorization or verification.

An order is considered successfully placed once payment has been authorized and your order has been accepted by our system. If a payment is declined or cannot be authorized, you may need to use another payment method.

Order Charges

The total amount charged for your order will be displayed during checkout before you complete your purchase. Please review your order details and total carefully before submitting payment.

Payment Problems

If you experience a payment error, believe you have been charged incorrectly, or notice a duplicate charge, please contact our customer support team. Providing your order number and relevant transaction details can help us investigate the issue more efficiently.

Order Confirmation

After successfully completing your purchase, you should receive an order confirmation email.

If you do not receive your confirmation email, please check your spam, junk, or promotions folder. If it is still missing, contact Akanya support so we can verify your order information.

Refunds

Eligible refunds are generally processed within 1–2 business days after the applicable return or refund has been reviewed and approved.

Once Akanya processes a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Changes & Cancellations

If you need to change or cancel an order, please contact Akanya as soon as possible. Because orders may enter processing shortly after purchase, we cannot guarantee that a requested change or cancellation can be completed.

If an order has already shipped, our applicable return policy may apply.

Payment Security

Akanya takes reasonable measures to protect customer payment information and support secure online transactions. Customers should also protect their own account and payment credentials by using secure devices and keeping passwords and payment information confidential.

Akanya will not ask you to provide complete payment card information through an unsecured communication method.

Contact Us

If you have questions about payments, billing, refunds, or checkout, please contact us:

Phone: +1 512 953 0000
Email: support@akanya.shop
Address: 4108 N Lamar Blvd, Austin, TX 78756, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

We aim to respond to customer inquiries within 1 business day.

Policy Updates

Akanya may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, security practices, or business operations. Any updated version will be posted on this page with the revised effective date.